ALYSSA WILLIAMS
5515 A 122nd St. Lubbock, TX 79424 | alyssa.williams@ttu.edu | 512-496-9009
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OVERVIEW
A self-starter and quick learner. Versatile skill set with experience in customer service, sales and donor relations.
Excellent written and oral communication. Strong computer skills. Experienced with Windows and Mac OSX
operating systems. Proficient knowledge of Microsoft Word, PowerPoint and Excel as well as exposure to
Adobe Dreamweaver, Illustrator, InDesign and Photoshop.
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| Education |
Texas Tech University
Master of Arts, Mass Communications
Bachelor of Arts, Public Relations
Minor: General Business |
Expected Graduation: August 2014 |
| Work Experience |
Ticket Sales and Service Representative, Texas Tech Athletics
Lubbock, TX |
September 2012- Present |
- Generated more than $250, 000 in revenue for the 2013 football season including season
ticket sales and individual game sales.
- Brought in over $31,000 in revenue from group tickets for the 2013 football season.
- Make at least 50 cold calls per day to prospective clients to generate sales and encourage
event attendance.
- Coordinate and organize group theme nights for businesses and organizations to increase
attendance at various sporting events.
- Provide customer service through game day guest relations booths and customer service calls
- Represent Texas Tech Athletics at various community events.
- Ensure that fans received the highest quality of customer service and resolved any issues that
may have affected their game day experience.
- Create ticket sales collateral such as fliers, event invitations and renewal letters.
- Assist the marketing department with the creation of social media content and photo shoots
for marketing and promotional materials.
- Foster donor relations through meaningful and consistent interaction.
- Trained and supervised student employees.
- Experience with Paciolan CRM, WBST and tRes.
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Inside Sales Representative, Texas Tech Athletics
Lubbock, TX |
September 2010- September 2012 |
- Generated more than $150, 000 in revenue for the 2012 season through season ticket sales,
mini plans, group tickets and individual game sales.
- Brought in more than 450 new season ticket sales for the 2012 football season.
- Generated $66,000 in total revenue for the 2011 season including season ticket sales,
mini plans, group tickets and individual game sales.
- Made at least 50 cold calls per day to prospective clients to make sales
and encourage event attendance.
- Planned and sold tickets for group theme nights to increase attendance.
- Ensured that fans received the highest quality of customer service and resolved any issues that
may have affected their game day experience.
- Represented Texas Tech Athletics at various community events.
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| Organizations and Honors |
| Order of Omega Honor Society
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Fall 2011- Spring 2012 |
| Dean's List |
Fall 2010, Fall 2011 |
| Delta Gamma Fraternity |
August 2009- May2012 |
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Vice President of Membership |
January 2011- December 2011 |
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Director of Public Relations |
January 2010- December 2010 |
| Texas Tech Athletics Marketing Intern |
August 2009- May 2011 |
